Pre-booking your visit is advised (for members and non-members) if you would like to guarantee your visit for a chosen date.
Pre-booked tickets are non-refundable and non-transferable. If you are unable to visit due to experiencing COVID-19 symptoms, please contact us as soon as you experience symptoms and we will make arrangements with you. We hope you understand that we may ask for some confirmation.
It is possible to visit withour pre-booking and paying at reception on arrival, subject to spaces being available. If we are fully booked, we will not be able to let you come in. Pre-booking is advised
Carer tickets and complimentary tickets need to be pre-booked and cannot be booked online, please call our office on 01264 773850 or email email@example.com to pre-book these tickets.
If you already have a voucher for a regular day visit for the Trust, this can be used to pre-book your visit online. If you have purchased e-tickets, these cannot be used to pre-book tickets online, please call to pre-book. These tickets have been extended for another 6 months to give you plenty of time to use them and to cover our closed period.