These Terms and Conditions constitute a formal agreement between us (Rheilffordd Llyn Padarn Cyf / Llanberis Lake Railway) and our Customer (this being the person(s) who uses our products and/or services).
We and our Customer(s) accept and agree to be legally bound by these Terms & Conditions. A credit or debit card guarantee, full or part payment and acceptance of such by us for you to use our products and/or services signifies an understanding and acceptance of these Terms & Conditions.
Advance Purchase Tickets
Advance ticket purchases can be made through this website.
On normal services where tickets are purchased for and valid on a particular departure, this guarantees seats will be available for you on the train of your choice. Seats are not reserved exclusively for you, and we cannot guarantee, especially at busy times, that all persons in the party will be able to sit together in one group. Your booking receipt must be presented at the ticket office to collect your travel tickets. We recommend that you arrive at the ticket office at least 15 minutes prior to the scheduled departure time of your train.
During Gala special events Rover tickets are valid as advertised, and as Rover tickets are valid on a number of trains we cannot guarantee seats on any particular train as this depends on demand for which we have only limited control.
Returns Policy
As part of the Terms of Use of this site we regret that we cannot cancel, exchange, refund or transfer tickets unless the train service in question has been either cancelled or rescheduled.
In the unlikely event that a train service is cancelled or rescheduled we will attempt to contact you to inform you of the refund or exchange procedure. Llanberis Lake Railway reserves the right to cancel or reschedule any train service.
Booking Guarantee
Your credit or debit card details will be requested to purchase your ticket(s). If booking online, your credit or debit card details will be requested to complete your purchase and a booking receipt will be generated.
If booking by any means other than online, your credit or debit card details may be requested to complete and/or guarantee your tickets. Payment, as detailed, shall be debited accordingly and your account statement will identify the transaction as Llanberis Lake Railway.
If booking through an approved representative, payment will be taken in accordance with their own terms and conditions of ticket sales. Your advance purchase tickets are duly guaranteed by the issuing of a payment receipt or tour ticket(s).
An advance ticket booking is not made until full payment has been received.
Cancellation by the Customer
We regret that our cancellation policy does not permit the cancellation by you of advance purchase ticket(s). Your statutory rights are not affected.
Cancellation by Us
Where we cancel, for whatever reason, and an alternative cannot be offered
or taken, a refund in full (if applicable) shall be made within ten (10) working days of such a cancellation being confirmed.
Compensation will not be payable and no liability will be taken where we are forced to cancel as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with these terms. No additional compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.
Booking Amendments
Wherever possible, a booking amendment shall be accommodated without charge
or penalty if requested fourteen (14) days or more prior to the event date.
An administration charge of 10% of the net booking value shall be payable for all amendments made less than fourteen (14) days prior to the event date if such an amendment is possible.
Where an amendment cannot be made and the original booking cannot be fulfilled, then the Cancellation Policy detailed above shall be applicable.
Prices Quoted
Prices quoted shall be current at the time of booking, acceptance and acknowledgment. The price agreed shall not be subject to any change unless forced due to circumstances beyond our control. Such circumstances shall include civil riot, region or National emergency, war, route closure, severe weather conditions, etc. Where such a price amendment is necessary, you will be notified in writing no less than twenty-eight (28) days prior to your event date. Should a price amendment be unacceptable, the booking may be cancelled in accordance with our Cancellation Policy above but without penalty or administration charge if confirmed as cancelled fourteen (14) days or more prior to the event date.
Price Inclusions
Your ticket price shall include goods and/or services as indicated, statutory insurance, VAT (at 0%), all taxes and anything specifically mentioned as "included".
Price Exclusions
Your ticket price shall exclude personal insurance, snacks, lunch, beverages, optional activities, gratuities and any other items not specifically mentioned as being included.
Concession Requirements
As a general rule, bookings will be accepted at face value at the time of booking. However, at our discretion, proof of any concession entitlement claimed may be requested at any time during fulfilment of the booking. Such proof shall include any legal document that contains a recognisable photograph and date of birth. Failure to produce such evidence upon request may result in the concession being withdrawn and payment being requested amounting to the difference between what has already been paid and the full published price.
